Refund & cancellation
The vault itself is free. This page covers Premium, the paid plan.
Last updated:
Cancelling
You can cancel a Premium subscription at any time from your account settings, or by emailing [email protected]. Cancelling stops future billing; you keep Premium until the end of the period you already paid for.
Refunds
If you're charged in error, or you cancel shortly after a charge and haven't meaningfully used the period, email [email protected] with your account email and the charge date. We review these individually rather than promising a fixed window, and we'd rather refund a genuine mistake than argue about a policy line.
Approved refunds go back to the original payment method and follow your payment provider's own processing time.
What doesn't change
Cancelling or a refund never touches your files. Everything in your vault stays on your devices, exactly as before — see what happens if I stop paying.
Questions
See Contact or the help centre.